TRA Land & Infra
Last Updated: 05-Aug-2024

Welcome to TRA Land & Infra (“TRA”, “we”, “us”, or “our”).

TRA Land & Infra operates as a real-estate sales, marketing, advisory and channel-partner platform connecting prospective buyers, investors and other stakeholders with real-estate projects and opportunities.

These Terms & Conditions (“Terms”) govern your access to and use of the TRA Land & Infra website, services, property information, enquiries, site-visit services, sales facilitation and channel-partner activities.

By accessing or using our website, submitting an enquiry, requesting information, registering for a site visit, registering as a channel partner, referring a customer, or otherwise engaging with our services, you acknowledge that you have read, understood and agreed to these Terms.

If you do not agree with these Terms, please do not use the website or our services.

1. ABOUT TRA LAND & INFRA

TRA Land & Infra facilitates connections between customers, investors and prospective buyers and real-estate projects, developers, promoters, project owners and other relevant parties.

Our services may include:

Property discovery and information
Property marketing and promotion
Lead generation and customer enquiries
Project presentations
Site-visit coordination
Sales and business-development support
Channel-partner and referral services
Assistance in communication between customers and project representatives
General real-estate information
General investment-related discussions
Assistance in connecting prospective customers with relevant developers or project representatives

TRA may work with multiple developers, promoters and project owners.

Unless specifically stated in writing, TRA does not represent itself as the developer, promoter, builder or legal owner of every property or project displayed, listed or marketed through the website.

The final contractual relationship relating to a property or project may be between the customer and the relevant developer, promoter, project owner or other authorised party.

2. PROPERTY INFORMATION & DISCLAIMER

Property information displayed or communicated through TRA may include:

Project location
Project specifications
Unit sizes
Plot sizes
Apartment configurations
Prices
Availability
Amenities
Payment plans
Possession timelines
Approvals
Offers
Discounts
Incentives
Developer/promoter information
RERA information
Project photographs
Maps and location information
Other project-related information

Such information may be supplied by the respective developer, promoter, project owner or authorised representative and may change without prior notice.

TRA makes reasonable efforts to present information accurately; however, TRA does not guarantee that every item of information displayed on the website will always be complete, current, accurate or error-free.

Customers should independently verify all material information before making any financial or contractual commitment.

This includes, where applicable:

Project approvals
Land title
Ownership documents
RERA registration
Project specifications
Pricing
Inventory
Payment schedules
Taxes
Charges
Possession timelines
Construction status
Developer credentials
Applicable agreements and contractual conditions

TRA does not guarantee that any particular property, unit, plot, apartment, commercial space, price, offer, discount or inventory will remain available.

3. RERA & REGULATORY COMPLIANCE

Where applicable, projects promoted or marketed through TRA shall be subject to the provisions of the Real Estate (Regulation and Development) Act, 2016 (“RERA”), applicable state RERA regulations, rules and other applicable laws.

Where a project is RERA-registered, prospective customers are advised to independently verify the project’s registration number and approved information through the relevant official RERA authority or portal.

Information available on the TRA website should not be treated as a substitute for official RERA records or project documentation.

Nothing contained on the TRA website should be interpreted as:

Legal advice
Financial advice
Tax advice
Investment advice
A guarantee of returns
A guarantee of appreciation
A guarantee of possession
A guarantee of project completion

Customers should obtain independent professional advice wherever appropriate.

4. PRICES, OFFERS & AVAILABILITY

All prices displayed on the website or communicated by TRA are indicative unless expressly confirmed in writing by the relevant developer or promoter.

Prices may change without prior notice.

The final price may be affected by:

GST and applicable taxes
Registration charges
Stamp-duty charges
Maintenance charges
Preferential-location charges
Development charges
Infrastructure charges
Club charges
Amenity charges
Parking charges
Floor-rise charges
Other statutory charges
Other project-specific charges

Offers, discounts and incentives may be subject to eligibility criteria, limited availability and specific terms.

The final commercial terms shall be governed by the applicable official quotation, allotment letter, builder-buyer agreement, sale agreement or other documents issued by the authorised developer/promoter.

In the event of any difference between information displayed on the TRA website and official contractual documentation issued by the developer/promoter, the applicable official contractual documentation shall prevail.

5. ENQUIRIES & CUSTOMER CONSENT

When you submit your name, telephone number, email address, property requirement, location preference, budget, message or other information through the TRA website, you authorise TRA Land & Infra and its authorised representatives to contact you regarding your enquiry.

Communication may take place through:

Telephone calls
SMS
Email
WhatsApp
Other permitted communication channels

The purpose of such communication may include:

Responding to your enquiry
Providing property information
Sharing suitable property options
Arranging site visits
Providing project updates
Communicating availability or pricing information
Following up on your enquiry
Providing relevant sales assistance

You may request that further marketing communication be discontinued, subject to legally required communications and the terms described in our Privacy Policy.

6. SITE VISITS

TRA may coordinate property site visits as a facilitation service.

Site-visit availability is subject to:

Developer availability
Project access rules
Site working hours
Prior confirmation
Security requirements
Project-specific policies
Availability of authorised representatives

TRA shall not be responsible for circumstances beyond its reasonable control, including:

Changes in site-visit schedules
Project access restrictions
Weather conditions
Developer instructions
Temporary site closures
Construction-related restrictions
Government restrictions
Other circumstances outside TRA’s reasonable control

A site visit does not constitute a booking, purchase commitment or confirmation of property availability.

7. BOOKING & PAYMENTS

TRA shall not be considered the owner, developer or promoter of a project merely because TRA facilitates a property enquiry, site visit or sale.

Customers should make payments only through officially authorised payment channels communicated by the relevant developer/promoter.

Unless expressly authorised in writing:

TRA employees, representatives, agents and channel partners are not authorised to collect cash, personal transfers or unofficial payments on behalf of any developer or project.

Customers should:

Verify payment instructions
Make payments only through authorised channels
Obtain official receipts
Retain transaction records
Verify the identity of the receiving party

TRA shall not be responsible for payments made by a customer to an unauthorised person or through an unauthorised payment channel.

Any booking, cancellation, refund or adjustment shall be governed by the applicable terms issued by the relevant developer/promoter.

8. CANCELLATION & REFUND

Cancellation and refund terms shall be determined by the applicable project documents and the relevant developer/promoter’s policies.

TRA does not independently guarantee a refund of any booking amount or other payment unless TRA has expressly received and acknowledged such amount under a written agreement.

Any dispute relating to:

Booking cancellation
Refund
Possession
Project delays
Project specifications
Developer obligations
Sale agreements
Allotment
Payment schedules

should be addressed with the relevant developer/promoter in accordance with the applicable agreement and law.

9. CHANNEL PARTNER POLICY

TRA may appoint or work with independent:

Real-estate consultants
Brokers
Referral partners
Sales associates
Channel partners
Business-development partners

(collectively referred to as “Channel Partners”).

A Channel Partner may introduce prospective customers to TRA or to a participating project, subject to TRA’s approval and applicable project/developer policies.

Channel Partners must:

Provide accurate customer and lead information.
Obtain appropriate consent before sharing customer information.
Avoid false, misleading or exaggerated statements.
Use only approved project information and marketing material.
Not alter official brochures, price lists or project documents without written approval.
Not promise guaranteed returns, appreciation, rental income, possession or approvals unless officially documented.
Not misrepresent themselves as the developer, promoter, owner or legal representative unless specifically authorised.
Maintain professional conduct with customers, developers and TRA.
Comply with applicable laws and RERA requirements.
Follow project-specific guidelines.
Maintain confidentiality of customer and business information.
Respect customer communication preferences.
Not misuse customer information.
Not make unauthorised commercial commitments.

10. LEAD REGISTRATION & LEAD PROTECTION

A lead may be considered eligible for Channel Partner protection only after it has been properly registered with TRA through an approved process.

Lead protection may depend upon:

Date and time of registration
Customer information
Availability of the customer in TRA records
Availability of the customer in developer records
Previous registration by another Channel Partner
Customer consent
Project-specific lead-registration rules
Developer approval
Other applicable commercial conditions

Duplicate, incomplete, fabricated or previously registered leads may not qualify for Channel Partner protection.

TRA reserves the right to determine lead ownership in accordance with available records, customer information and applicable project policies.

Submission of a lead does not automatically guarantee lead protection or commission eligibility.

11. CHANNEL PARTNER COMMISSION

Channel Partner commission or brokerage shall be governed by the applicable written agreement, project-specific commercial terms or commission structure communicated by TRA and/or the relevant developer.

Commission eligibility may depend upon:

Valid lead registration
Customer booking
Execution of required documents
Receipt of applicable payments
Compliance with project terms
Completion of the relevant sales milestone
Developer confirmation
Other applicable commercial conditions

No commission shall be considered earned solely because a lead has been introduced.

TRA may withhold, adjust or reverse commission where:

A transaction is cancelled
A booking is refunded
A transaction is reversed
A lead is found to be duplicate
Misrepresentation is identified
Required documents are not completed
Applicable commercial conditions are not satisfied
The developer rejects or reverses the transaction
The transaction otherwise fails to meet applicable commission conditions

12. PROHIBITED CHANNEL PARTNER CONDUCT

Channel Partners must not:

Make guaranteed-return claims without official written authorisation
Misrepresent property prices
Misrepresent discounts
Create false urgency
Make fake inventory claims
Collect unauthorised payments
Issue unofficial receipts
Use forged documents
Alter official documents
Misuse TRA trademarks
Misuse developer trademarks
Publish misleading advertisements
Make unauthorised commitments regarding possession
Make unauthorised commitments regarding approvals
Misuse customer personal information
Contact customers using misleading identities
Engage in fraudulent activity
Engage in unlawful activity

Violation of these requirements may result in immediate suspension or termination of the Channel Partner relationship and may lead to recovery of losses or other legal action where appropriate.

13. MARKETING & BRAND USAGE

TRA’s:

Name
Logo
Trademarks
Website content
Photographs
Graphics
Brochures
Designs
Marketing material
Written content
Other intellectual property

may not be reproduced, modified, published or commercially used without prior written permission, except where expressly authorised.

Channel Partners may use approved marketing material only for authorised business purposes.

Any unauthorised advertisement, social-media campaign, website, listing or promotional material may be removed and may result in termination of the Channel Partner relationship.

14. THIRD-PARTY DEVELOPERS & WEBSITES

TRA may provide information, links or references relating to:

Developers
Promoters
Projects
Property owners
Financial institutions
Service providers
Third-party websites
Other external resources

TRA is not responsible for the independent policies, content, representations or practices of third parties.

Customers should independently review relevant third-party documents, agreements, policies and disclosures before entering into a transaction.

Links to third-party websites do not necessarily constitute an endorsement or guarantee by TRA.

15. INVESTMENT DISCLAIMER

Real-estate investments involve commercial, financial and market risks.

Past performance, projected appreciation, market trends or expected returns should not be interpreted as guaranteed future results.

TRA does not guarantee:

Capital appreciation
Rental returns
Resale value
Future market prices
Guaranteed possession
Guaranteed investment returns
Future infrastructure development
Future government policies
Future approvals
Future demand
Future profitability

Customers should conduct their own due diligence and obtain independent legal, financial and tax advice where required.

Any discussion of potential appreciation, investment opportunity or market trends is informational and should not be interpreted as a guarantee.

16. WEBSITE CONTENT

TRA endeavours to keep website information accurate and current.

However, TRA does not warrant that all website content will always be:

Complete
Accurate
Current
Error-free
Available
Suitable for a particular purpose

Website content may be updated, modified or removed without prior notice.

Photographs, illustrations, maps, renderings and other visual material may be representative and may not exactly reflect the final property, development or surroundings.

17. LIMITATION OF LIABILITY

To the extent permitted by applicable law, TRA shall not be liable for indirect, incidental, consequential or special losses arising from:

Changes in property prices
Developer decisions
Project delays
Construction issues
Changes in government regulations
Changes in inventory
Third-party representations
Customer investment decisions
Technical interruptions
Website unavailability
Third-party website issues
Events beyond TRA’s reasonable control

Nothing in these Terms shall exclude or limit liability that cannot legally be excluded or limited under applicable law.

18. FORCE MAJEURE

TRA shall not be responsible for delay or failure caused by circumstances beyond its reasonable control, including:

Natural disasters
Pandemics
Government restrictions
Civil disturbances
War
Strikes
Technical failures
Infrastructure disruptions
Internet or telecommunications failures
Acts of government authorities
Other force-majeure events

19. WEBSITE USE

Users agree not to:

Attempt unauthorised access to the website
Interfere with website functionality
Upload malicious code
Introduce viruses or harmful software
Scrape or copy website content for unauthorised commercial use
Submit false or fraudulent information
Impersonate another person or organisation
Use the website for unlawful purposes
Attempt to compromise website security
Abuse enquiry or lead-generation functionality

TRA may restrict or terminate access where misuse is identified.

20. INTELLECTUAL PROPERTY

All original website content, branding, text, graphics, logos, design elements, photographs, videos and other intellectual property belonging to TRA remain the property of TRA or their respective owners.

Unauthorised reproduction, distribution, modification or commercial exploitation is prohibited.

Nothing on the website grants a user any ownership rights in TRA’s intellectual property.

21. PRIVACY

TRA respects the privacy of users and customers.

Personal information submitted through the website may be handled for purposes including:

Responding to enquiries
Property recommendations
Site-visit coordination
Customer relationship management
Communication regarding relevant properties
Transaction and administrative purposes
Legal and regulatory compliance

For detailed information regarding collection, use and protection of personal information, please refer to our Privacy Policy.

22. CHANGES TO THESE TERMS

TRA may modify these Terms from time to time to reflect changes in:

Business practices
Law
Technology
Services
Website functionality
Regulatory requirements

Updated Terms will become effective when published on the website unless otherwise stated.

Users are encouraged to review this page periodically.

23. GOVERNING LAW & JURISDICTION

These Terms shall be governed by the laws applicable in India.

Subject to applicable RERA provisions and other mandatory statutory remedies, disputes shall be subject to the jurisdiction of the competent courts and/or authorities having jurisdiction over the applicable matter and location.

Nothing in these Terms prevents a consumer, allottee or other eligible person from exercising rights available under applicable law.

24. CONTACT INFORMATION

TRA Land & Infra

Address:

DLF Corporate Green Sec-74 Southern Peripheral Rd, Sector 74A, Gurugram, Haryana 122004

Phone: +91 8506009997

Email: tralandinfra@gmail.com

Website: tralandinfra.in

25. IMPORTANT NOTICE

TRA Land & Infra acts as a real-estate marketing, sales, advisory and channel-partner platform.

Project-specific terms, developer agreements, RERA disclosures, allotment documents, sale agreements and other legally binding documents shall prevail over general website information wherever applicable.

Prospective customers should independently verify project documentation and obtain professional legal, financial and tax advice before making a purchase or investment decision.

TERMS & CONDITIONS