TRA Land & Infra
Last Updated: 05-Aug-2024

TRA Land & Infra (“TRA”, “we”, “us”, or “our”) respects the privacy of individuals who visit our website, submit enquiries, request property information, communicate with us, participate in site visits, or otherwise interact with our services.

This Privacy Policy explains how information provided to TRA through our website and related communication channels may be collected, used, stored, disclosed and protected.

By using the TRA Land & Infra website or submitting information through our website, you acknowledge that you have read and understood this Privacy Policy.

1. ABOUT THIS PRIVACY POLICY

TRA Land & Infra operates as a real-estate sales, marketing, advisory and channel-partner platform connecting prospective buyers, investors and other stakeholders with real-estate projects and opportunities.

This Privacy Policy applies to information collected through:

The TRA Land & Infra website
Website enquiry forms
Property enquiry forms
Contact forms
Site-visit requests
Career/application forms, where applicable
Channel-partner registration or communication
Email communication
Telephone communication
WhatsApp communication
Other interactions with TRA

This Privacy Policy should be read together with our Terms & Conditions.

2. INFORMATION WE MAY COLLECT

Depending on how you interact with TRA, we may receive information such as:

Personal Information

Name
Telephone number
Email address
City or location
Property requirements
Budget preference
Preferred property type
Preferred project/location
Enquiry details
Messages submitted through forms

Property-Related Information

You may voluntarily provide information relating to:

Preferred location
Property type
Budget
Plot size
Apartment configuration
Commercial requirements
Investment requirements
Site-visit preferences

Channel Partner Information

If you communicate with TRA as a Channel Partner, we may receive information necessary to manage the business relationship, lead registration and applicable commercial arrangements.

Career Information

Where our website provides career/application functionality, applicants may voluntarily provide information such as:

Name
Email address
Phone number
Current location
Cover note
Resume/CV
Employment-related information

3. INFORMATION YOU PROVIDE VOLUNTARILY

You may provide information when you:

Submit a property enquiry
Request a callback
Request project information
Request a site visit
Contact TRA
Join or communicate with a channel-partner programme
Submit a career application
Communicate with TRA through email
Communicate with TRA through WhatsApp
Otherwise voluntarily contact us

You should provide accurate information and should not submit another person’s information without appropriate permission or lawful basis.

4. HOW WE USE YOUR INFORMATION

Information submitted to TRA may be used for purposes including:

Responding to enquiries
Providing requested information
Providing property recommendations
Understanding property requirements
Coordinating site visits
Communicating with prospective customers
Managing customer relationships
Following up on enquiries
Communicating relevant property opportunities
Coordinating with relevant project representatives
Managing channel-partner relationships
Processing lead registrations
Managing business and administrative activities
Responding to customer requests
Improving website and services
Maintaining records
Complying with applicable legal and regulatory requirements

TRA will seek to use information for legitimate and relevant purposes connected with our services.

5. PROPERTY ENQUIRIES

When you submit a property enquiry, the information you provide may be used to understand your requirements and respond to your request.

For example, we may use information such as your:

Name
Phone number
Email
Location preference
Budget
Property type
Message

to help provide relevant property information.

Depending on the nature of the enquiry, TRA may communicate with relevant project representatives or developers where reasonably necessary to facilitate your enquiry or requested service.

6. SITE-VISIT INFORMATION

If you request a property site visit, information provided by you may be used to:

Coordinate the visit
Contact you regarding scheduling
Communicate project information
Confirm availability
Coordinate with the relevant project representative

Site visits may be subject to the policies and requirements of the relevant project or developer.

7. COMMUNICATION WITH YOU

When you submit an enquiry or otherwise contact TRA, we may communicate with you through:

Telephone
SMS
Email
WhatsApp
Other permitted communication channels

Communications may relate to:

Your enquiry
Property information
Site visits
Project availability
Pricing
Project updates
Relevant property opportunities
Customer service
Administrative matters

You may request that marketing communications be discontinued, subject to legally required communications and operational communications relating to an existing enquiry or transaction.

8. WHATSAPP COMMUNICATION

TRA may use WhatsApp as one of its communication channels for customer enquiries, property information, updates and business communication.

If you choose to communicate with TRA through WhatsApp, your interaction may also be subject to WhatsApp’s own terms and privacy practices.

TRA does not control the privacy practices or technical infrastructure of third-party communication platforms.

Users should review the relevant third-party platform’s privacy information where appropriate.

9. SHARING INFORMATION

TRA may share or disclose relevant information where reasonably necessary for legitimate business purposes, including with:

Relevant developers
Promoters
Project representatives
Property owners
Authorised sales representatives
Channel partners
Service providers
Website or technology providers
Professional advisers
Legal or regulatory authorities where required

Information will be shared based on the nature of the service, the enquiry, applicable permissions, contractual requirements or applicable law.

TRA does not intend to sell personal information as a commercial product.

10. DEVELOPERS AND PROJECT REPRESENTATIVES

TRA may facilitate communication between prospective customers and relevant developers, promoters or project representatives.

Where your enquiry relates to a specific project, certain information may need to be shared with the relevant project or developer representative in order to:

Respond to your enquiry
Confirm availability
Coordinate a site visit
Provide project information
Facilitate communication
Support a potential transaction

Once information is shared with a third party, that third party may process it according to its own privacy policy and applicable legal obligations.

11. CHANNEL PARTNER INFORMATION

TRA may process information relating to Channel Partners for purposes such as:

Partner registration
Lead registration
Lead protection
Customer coordination
Project coordination
Commission administration
Business communication
Compliance
Record keeping

Channel Partners are expected to obtain appropriate consent before sharing customer information with TRA.

Channel Partners must not provide false, unlawfully obtained or improperly collected personal information.

12. CAREER APPLICATIONS

Where TRA provides career opportunities through the website, applicants may submit information such as:

Name
Email
Phone number
Location
Resume/CV
Cover note
Other employment-related information voluntarily provided by the applicant

Career information may be used for:

Reviewing applications
Contacting applicants
Evaluating suitability for available opportunities
Communicating regarding recruitment
Administrative purposes
Compliance with applicable law

Applicants should not submit unnecessary sensitive personal information.

13. COOKIES & WEBSITE TECHNOLOGIES

The TRA website may use cookies or similar technologies where implemented to support website functionality, security, performance or user experience.

Cookies may help with functions such as:

Website operation
Session functionality
Preferences
Performance
Analytics
Security

The exact cookies or technologies used may change as the website and its services evolve.

Where third-party analytics, advertising, embedded content or similar technologies are used, those third parties may process information according to their own policies.

You may be able to manage cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

14. WEBSITE SECURITY

TRA takes reasonable measures to protect information handled through its website and business systems.

However, no method of:

Internet transmission
Electronic communication
Data storage
Website security

can be guaranteed to be completely secure.

Accordingly, TRA cannot guarantee absolute security of information transmitted or stored electronically.

Users should take reasonable precautions when submitting information online.

15. DATA RETENTION

TRA may retain information for as long as reasonably necessary for the purposes for which it was collected, including:

Responding to enquiries
Managing customer relationships
Maintaining business records
Managing transactions
Managing channel-partner relationships
Legal and regulatory compliance
Resolving disputes
Preventing fraud or misuse
Other legitimate business purposes

Retention periods may vary depending on the nature of the information and applicable legal or business requirements.

When information is no longer reasonably required, TRA may delete, anonymise or otherwise dispose of it in accordance with applicable practices and legal requirements.

16. THIRD-PARTY WEBSITES

The TRA website may contain links to third-party websites, project websites, developer websites, social-media platforms or other external services.

TRA does not control the privacy practices of third-party websites.

A link to a third-party website does not mean that TRA adopts or guarantees that third party’s privacy practices.

Users should review the privacy policy of each third-party website they visit.

17. SOCIAL MEDIA

TRA may maintain or use social-media channels for business communication, property marketing, updates and other activities.

Interactions with TRA through social-media platforms may be subject to the terms, privacy policies and security practices of the respective platforms.

TRA does not control how third-party social-media platforms process information.

18. LEGAL AND REGULATORY DISCLOSURES

TRA may disclose information where reasonably necessary or legally required, including:

To comply with applicable law
In response to lawful requests from authorities
To comply with court or regulatory orders
To protect legal rights
To investigate fraud or misuse
To protect the security of the website
To prevent unlawful activity
To comply with regulatory requirements

Such disclosure will be limited to what is reasonably necessary for the applicable purpose, subject to applicable law.

19. CUSTOMER PRIVACY CHOICES

Depending on applicable law and circumstances, you may have rights or choices relating to your personal information.

You may contact TRA to:

Ask about information you have submitted
Request correction of inaccurate information
Request that certain marketing communications stop
Raise a privacy-related concern
Ask how your information is being used

Requests may be subject to reasonable verification and applicable legal requirements.

TRA may retain certain information where retention is required or reasonably necessary for legal, regulatory, security, contractual or legitimate business purposes.

20. MARKETING COMMUNICATIONS

TRA may contact users who have submitted enquiries or otherwise requested information regarding:

Properties
Projects
Offers
Launches
Site visits
Relevant real-estate opportunities
Market-related information
Other services connected with the user’s enquiry

Users may request that promotional communications be discontinued.

However, stopping marketing communication may not necessarily stop essential communications relating to an existing enquiry, transaction, site visit, service request or legal requirement.

21. CHILDREN’S PRIVACY

The TRA website and services are primarily intended for adults and persons capable of entering into legally recognised transactions.

TRA does not knowingly seek to collect unnecessary personal information from children.

If you believe that information relating to a child has been submitted to TRA without appropriate permission, please contact us so that the matter can be reviewed.

22. ACCURACY OF INFORMATION

Users are responsible for providing accurate and current information when submitting enquiries or other information to TRA.

If your information changes, you may contact TRA to request an appropriate update where applicable.

TRA is not responsible for consequences arising from inaccurate, incomplete or misleading information voluntarily provided by a user.

23. FRAUD, MISUSE & SECURITY

TRA may process information to identify, investigate or prevent:

Fraudulent enquiries
Fake leads
Unauthorised access
Abuse of website functionality
Misuse of customer information
Unlawful activity
Security incidents
Other misuse of TRA services

Information may be disclosed to appropriate parties where necessary to investigate or address such matters, subject to applicable law.

24. THIRD-PARTY SERVICE PROVIDERS

TRA may use third-party technology, hosting, communication, website, analytics or other service providers to operate and support its business and website.

Such providers may process information on TRA’s behalf where necessary to provide their services.

TRA expects relevant service providers to handle information appropriately and in accordance with applicable contractual and legal requirements.

25. DATA PROTECTION & APPLICABLE LAW

Personal information handled by TRA will be managed in accordance with applicable Indian data-protection, privacy and other relevant laws and regulations.

Nothing in this Privacy Policy is intended to remove or restrict any rights that cannot legally be excluded.

Where applicable law provides additional privacy rights or obligations, those requirements shall apply.

26. CHANGES TO THIS PRIVACY POLICY

TRA may update this Privacy Policy from time to time to reflect changes in:

Business practices
Website functionality
Technology
Privacy requirements
Applicable law
Services
Regulatory requirements

When changes are made, the updated version may be published on this page.

The “Last Updated” date at the top of this Privacy Policy may be changed when appropriate.

Users are encouraged to review this Privacy Policy periodically.

27. CONTACT US ABOUT PRIVACY

If you have questions, concerns or requests relating to this Privacy Policy or your personal information, you may contact TRA Land & Infra.

TRA Land & Infra

Address:
DLF Corporate Green Sec-74 Southern Peripheral Rd, Sector 74A, Gurugram, Haryana 122004

Phone: +91 8130203108

Email: tralandinfra@gmail.com

Website: tralandinfra.in

28. IMPORTANT PRIVACY NOTICE

TRA Land & Infra operates as a real-estate marketing, sales, advisory and channel-partner platform.

Information provided by prospective customers may be used to facilitate enquiries, property recommendations, site visits, communications and other services requested by the user.

Where necessary, information may be shared with relevant developers, promoters, project representatives, authorised service providers or other parties involved in facilitating the requested service, subject to applicable law.

For information concerning property-specific terms, bookings, payments, refunds, project obligations and other commercial matters, please refer to the Terms & Conditions and applicable project/developer documentation.